Standard Flat Rate for orders under 20kg - which is 85% of our orders
Here at Recycled Mats, we endeavour to keep the cost of shipping affordable for all of our customers across Australia and therefore charge a flat rate of $19.95 to Metro addresses EXCEPT Perth Metro, Country Victoria, Country QLD, Country South Australia and Tasmania which is charged at $34.95 which ships through Shippit with one of our panel of couriers. If you prefer Australia Post please select AUSTRALIA POST STANDARD SHIPPING at the cart.
Shipping to all other regional and remote addresses is calculated according to the cubic weight of your order due to the high delivery fees levied by Australia Post and all other couriers in these areas.
Large orders over 20kg - relate to 15% of orders placed
Due to the increase in fuel and handling costs, we have decided to implement these changes in specific areas to reduce the number of people affected by the increase. Orders over $500 in the above 20kgs category, will be charged 50% of the ACTUAL cost to us by the courier. So we will cover 50% of freight costs as thanks for ordering over 20kg of stock and spending $500.
We would love nothing more than to continue with the flat rate charges (as we have done for 12 years) but as a small business, we're no longer able to cover these costs with the ongoing increases in prices that are affecting us all.
Couriers
We use several couriers alongside Australia Post that serve all of Australia if you live regional or remote it is likely that Australia Post will deliver your items. Otherwise, it could come from Aramex, Toll, Couriers Please, TNT or one of their delivery partners.
For orders under 20kg Cubic or Deadweight; If you would prefer that your parcel be shipped through Australia Post please select AUSTRALIA POST STANDARD SHIPPING in the cart.
Parcel Lockers, Parcel Collect and PO Box
If you require your order to be sent to an Australia-operated Parcel locker, parcel collect service or PO Box - It is your responsibility to supply us with the correct address Please make sure to follow the official AP format so our system allocates your order to Aus post and not our other couriers. Redelivery and processing charges may apply for incorrectly addressed orders.
The format to follow:
| Parcel Collect: |
Parcel Lockers: |
PO Box: |
|
Name: <First name> <Last name>
Address line 1: Parcel Collect <10-digit APCN>
Address line 2: <Street address of Post Office>
Address line 3: <Suburb> <STATE> <Postcode>
|
Name: <First name> <Last name>
Address line 1: Parcel Locker <10-digit APCN>
Address line 2: <Street address of Post Office>
Address line 3: <Suburb> <STATE> <Postcode>
|
Name: <First name> <Last name>
Address line 1: PO Box <3 or 4 digit box ID>
Address line 2: <Town/City>
Address line 3: <STATE> <Postcode>
|
|
Example:
Jane Citizen
Parcel Collect 1234567890
Shop W11, 111 Bourke Street
MELBOURNE, VIC 3000
|
Example:
Jane Citizen
Parcel Locker 1234567890
Shop W11, 111 Bourke Street
MELBOURNE, VIC 3000
|
Example:
Jane Citizen
PO Box 9823,
Parramatta,
2124 NSW
|
Your Address
It is your responsibility to ensure the delivery address that you supply Global Kids Oz / Recycled Mats is CORRECT and deliverable.
We will not be held responsible in any way for an order being sent to the wrong address, unless the fault is ours and should that be the case, we will resend your order to the address that you supplied at our cost.
If you have provided us with an INCORRECT or UNDELIVERABLE address (as deemed by the carrier) for your order and it is returned to us, in order for us to re-ship your items to you, you must supply us with an address that our choice of carrier will deliver to. If return-to-sender fees have been incurred by the return of the order to us, you will be required to pay them plus the cost of the return shipment and the re-shipment of items back to your newly nominated address. These return and re-shipment costs will be calculated on actual costs and be a minimum of $19.95 per parcel.
We prefer you to use a work address to ensure that any order that requires a signature can be delivered to you without delay. If you do not collect your order within 5 days of Australia Post leaving you a card they MAY send it back to us. For us to then re-send this to you incurs double freight and therefore, a fee of $10 + actual return and re-shipping charges per parcel will be payable by you before your order is re-sent, with a minimum of $19.95 per parcel.
SAFE PLACE for delivery / Authority to Leave
If our couriers deem that there is a safe place to leave a parcel when no one is at home to collect the item then they will leave it, they will take a photo as proof of where the parcel was left. If there is no safe place, then they will leave a card as normal in the letterbox and take the parcel to the closest collection point for you to collect and sign for.
Delivery Information
We shall endeavour to have all orders shipped upon the same day of order if the order is placed prior to 2.30pm NSW time Mon-Fri, (excluding public holidays) otherwise within 24 business hours. On Dispatch you will recieve a confirmation from us and/or our delivery partners with tracking details. We will do our best to ensure that all information on our website is current so that you are aware of approximate delivery times if your order is not currently in stock.
The client acknowledges and agrees that a late delivery does not constitute a breach by Global Kids Oz / Recycled Mats or our agreement and does not entitle the client to cancel the order unless the delay in providing this product to you is outside of an acceptable delivery time of 6 weeks from the date the order was dispatched.
If you have not received your order within 21 days of it being dispatched, please contact us. Please note that we will not be held liable for any loss, stress or damage caused by the late delivery of parcels or of a parcel not arriving. It is in our best interest to do our utmost to ensure that you receive your order in a fast, efficient and orderly fashion, as without you, our client, we have no business. If we know that a product that you have ordered may be significantly delayed, we will contact you to advise you of the status using the email address that you supplied for the order.
Loss or Damage
Global Kids Oz / Recycled Mats, will not accept responsibility for any loss or damage to your goods once delivery has taken place. If however, in the unlikely event, that your order arrived in an unsatisfactory condition please email us within 5 days of receipt with an explanation of the issue (with photos) to supertroopers@recycledmats.com.au. We will then begin formalities so that a decision can be made by us whether a replacement item will be sent or not. It is also at our discretion to request that the damaged goods be returned to our head office prior to a replacement being sent out. If this damage is deemed to be due to freight handling then Australia Post (or the courier) may be responsible for this and Global Kids Oz / Recycled Mats cannot be held liable. However, we will work with you to attempt to find a satisfactory outcome for all.
Please check your goods upon arrival to ensure there was no damage en route to you or any issues that require our attention or service. We offer a 30 day returns period for you to advise us of any issue that you may have, after that period no returns or refunds can be granted.
30 Day Returns Policy
We offer a 30day return policy, returns must be requested within 30 days of the order being placed. Change of mind returns must be unused in origional package and you are responsible for the cost and risk of return shipping. For faulty goods please email us within 30days with clear images of the area(s) of concern - It is your responsibility to check goods upon arrival to ensure there was no damage no route or issues that require our attention - after this period returns or refunds cannot be granted. Full return policy here
Free Delivery promotions
Anytime that we run promotions of free shipping, this applies to retail Australian customers only. As an Australian business, 99% of our orders are within Australia and this applies to those orders placed.
Need more information about the shipping or delivery of your recycled mats? Contact us today. We’re happy to help!
